Customer Support 080 6590 1400

Terms & Conditions

Effective Date: July 21, 2026

Last Updated: July 21, 2026

1. Introduction

Welcome to https://www.wizfairtravels.in/ ("Website"), operated by Wizfair Private Limited ("we", "us", "our"). We provide an online platform that enables users to search, compare, and book domestic and international flight tickets through our website.

By accessing or using our Website, services, or booking facilities, you ("you", "user", "customer", or "traveller") agree to be legally bound by these Terms and Conditions, along with our applicable policies available on the Website.

These Terms and Conditions govern your use of our platform and establish the rights and responsibilities between you and Wizfair Travels.

2. Use of Website

You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

Use the Website for fraudulent, unlawful, or unauthorized activities
Provide incorrect, incomplete, or misleading information
Attempt to access restricted areas, interfere with website security, or damage website functionality
Copy, reproduce, distribute, modify, or commercially use Website content without written permission from Wizfair Travels

Any misuse of the Website may result in restriction, suspension, or termination of access and may lead to legal action where applicable.

3. Eligibility to Use

You must be legally capable of entering into a contract under applicable Indian laws to use Wizfair Travels’s services.

Users below 18 years of age may use the services only through a parent, legal guardian, or authorised adult who accepts responsibility for such transactions.

4. Role of Wizfair Travels

Wizfair Travels operates as an online travel booking platform that helps users search and book flight tickets offered by airlines.

The actual contract for air transportation is between the passenger and the respective airline. Wizfair Travels does not operate flights and does not control airline operations, schedules, aircraft availability, baggage policies, or service standards.

While Wizfair Travels assists users with booking-related services, the airline remains responsible for providing the actual transportation service.

Wizfair Travels does not guarantee flight availability, schedules, fares, or services provided by airlines and other third-party service providers, as these are subject to their respective policies and operational conditions.

5. Flight Booking Terms

All flight bookings made through Wizfair Travels are subject to the rules, regulations, fare conditions, and policies of the concerned airline.

Before completing a booking, users are advised to review:

Flight timings
Fare conditions
Cancellation and change policies
Baggage allowance
Travel restrictions
Passenger requirements

Different airlines and fare categories may have different terms. Certain fares may be non-refundable, restricted, or subject to additional charges.

6. Airline Schedule Changes and Cancellations

Airlines may modify, delay, reschedule, cancel, or change flights due to operational, technical, weather-related, regulatory, or other reasons.

Such decisions are made independently by airlines. Wizfair Travels does not control airline operations and shall not be responsible for losses, expenses, missed connections, accommodation costs, or other consequences arising from airline changes.

Where applicable, Wizfair Travels will assist customers with available options according to airline policies.

7. Domestic and International Travel Requirements

For domestic and international travel, passengers are responsible for ensuring they have valid and required documents.

These may include:

Government-issued identification documents
Valid passport
Visa
Transit visa
Health certificates
Other destination-specific requirements

For international travel, passengers must independently verify entry requirements of destination countries and transit locations.

Passengers must ensure:

Passport validity meets destination and airline requirements.
Passport details match booking information.
Required visas and permissions are obtained before travel.

Visa approval depends entirely on the relevant embassy, government authority, or immigration department.

Immigration authorities, airlines, and government agencies may change requirements without prior notice.

Wizfair Travels shall not be responsible for denied boarding, denied entry, visa rejection, or travel restrictions arising due to incomplete, invalid, or unavailable travel documents.

8. Passenger Information and Booking Accuracy

Passengers are responsible for providing accurate information while making bookings.

This includes:

Correct passenger names
Date of birth
Contact details
Travel document information

Incorrect information may result in additional charges, booking changes, or denial of travel by the airline.

Users should carefully review booking details before confirming payment.

9. Pricing, Payments and Processing

The total booking amount displayed on the Website may include:

Airline fare
Government taxes
Airport charges
Service fees
Applicable convenience charges

Users must complete full payment before booking confirmation.

Prices may change due to airline availability, currency fluctuations, taxes, government regulations, or other applicable charges.

A booking shall be considered confirmed only after successful payment and issuance of a valid booking confirmation and/or ticket.

Payments may be processed through third-party payment gateways.

Users agree to provide accurate payment details and authorize applicable charges.

Wizfair Travels shall not be responsible for delays, failures, or errors caused by banks, payment gateways, or financial institutions.

10. Cancellation, Refunds, and Booking Changes

Cancellation and refund requests are governed by applicable airline fare rules and policies.

Refund eligibility depends on:

Airline cancellation rules
Fare type
Cancellation timing
Applicable penalties
Service charges

Changes to confirmed bookings, including date changes, passenger corrections, or itinerary modifications, are subject to airline rules and availability.

Applicable airline charges, fare differences, and service charges may apply.

Where applicable, refunds will be processed after receiving the refund amount from the airline or concerned service provider.

Refund processing timelines may vary depending on airlines, banks, payment methods, and other external factors.

Certain charges, including convenience fees or service charges, may be non-refundable as per applicable policies.

Wizfair Travels does not guarantee that requested modifications will be approved by airlines.

11. Baggage, Check-in, and Airport Requirements

Baggage allowance, excess baggage charges, check-in rules, and airport procedures are determined by the respective airline.

Passengers should verify:

Check-in timings
Baggage restrictions
Required identification documents
Airport reporting requirements

Failure to comply with airline requirements may result in denied boarding or additional charges.

12. Third-Party Services

The Website may include links, services, or integrations provided by third parties.

These third parties operate independently and have their own terms, conditions, and privacy policies.

Wizfair Travels does not control and is not responsible for third-party websites, services, or actions.

13. Limitation of Liability

To the extent permitted under applicable law, Wizfair Travels shall not be liable for:

Airline cancellations or delays
Flight schedule changes
Visa rejection
Immigration decisions
Losses caused by passenger negligence
Third-party service failures
Events beyond reasonable control

Users acknowledge that travel services are provided by independent service providers and certain circumstances may be outside the control of Wizfair Travels.

14. Force Majeure

Wizfair Travels shall not be responsible for delays, interruptions, or failure to perform obligations due to circumstances beyond reasonable control, including:

Natural disasters
Government restrictions
War or civil disturbances
Strikes
Technical failures
Pandemics
Acts of terrorism
Regulatory changes

During such events, Wizfair Travels will make reasonable efforts to assist customers wherever possible.

15. Fraud Prevention and Security

Wizfair Travels reserves the right to cancel, restrict, or review bookings where fraudulent activity, suspicious transactions, incorrect information, or misuse of services is suspected.

Users may be required to provide additional verification details for security purposes.

For your security, Wizfair Travels will never ask you to share confidential payment information such as OTPs, CVV numbers, card passwords, UPI PINs, net banking credentials, or request payments to personal bank accounts.

Users should remain cautious of fraudulent calls, messages, emails, or websites impersonating Wizfair Travels.

Wizfair Travels shall not be responsible for losses arising from sharing confidential information or making payments to unauthorised individuals.

16. Intellectual Property Rights

All Website content, including text, graphics, logos, trademarks, software, and designs, belongs to Wizfair Travels or respective owners.

Unauthorized use of Website content is prohibited.

17. Privacy

Your personal information is collected and processed according to our Privacy Policy.

By using our services, you acknowledge that you have read and accepted our privacy practices.

18. Changes to Terms and Conditions

Wizfair Travels may update or modify these Terms and Conditions at any time to reflect changes in services, legal requirements, or business practices.

Updated terms will become effective once published on the Website.

19. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Any disputes arising from these terms or use of the Website shall be subject to the jurisdiction of courts in India.

20. Contact Us

For questions, concerns, or assistance regarding these Terms and Conditions, customers may contact Wizfair Travels through the contact details available on the Website.

Wizfair Travels

India Office
3rd Floor, Nimai Tower, 412-415, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015, India

Phone: 080 6590 1400

Email: support@wizfairtravels.in

Website:https://www.wizfairtravels.in/

These cookies are required for the Site to function and for us to provide the services you request. Because the Site cannot function properly without them, they cannot be disabled in many systems. They are usually set only in response to actions you take, such as setting privacy preferences, logging in, filling out forms, or preventing fraud.

They support session management, authentication, load balancing, security and risk controls, and prevention of bot attacks. You have the option to disable these in your browser, but without these cookies, some parts of the Site may not work.

These cookies allow the Site to provide enhanced functionality and personalization. They may remember your preferences such as language and currency, save selected filters, or remember previously entered details in forms.

We use these cookies to analyze information about how you interact with our website. They help us count visits and traffic sources, identify popular pages, monitor performance issues and improve the user experience.